HORSE NEON SCULPTURE WL-TN017

Product & Delivery:

It takes us approximately 5–10 days to manufacture, test, and ship the products.
Shipments typically arrive and deliver to your door within 8 to 15 days via UPS or FedEx.
Multiple items are usually packaged separately.

Shipping cost & Import Duties and Taxes:

For the U.S. and Canada:

For the United States, we offer double-cleaned freight services with tax included. The price covers both the freight cost and the import clearance fees and taxes.
For Canada, we offer DDP double-cleaned freight services with tax included. The price covers the freight, import clearance fees and customs duties. And the DDU service with the price including only the shipping fee, clients need to pay for small vaule of taxes fees.

For Europe countries

For a single product, the declared value is usually between 18 and 88 US dollars. Therefore, for most European customers, they would need to pay a total of approximately US$ 26 in VAT fees and some other small incidental charges.

For Australia

Australian clients do not need to pay import duties because the threshold for taxation in this country is 1000 Australian dollars (  about 695 US dollars ). However, the declared value of each of our products is approximately 18 to 88 US dollars.

Packaging Methods:

For small items: they are packed in cardboard boxes lined with foam.
For large items: they are packed in plywood boxes lined with foam.

For big size of steel can neon sign of 31" and 36" , we used foams to fill the glass tubes, then covers with pe film and then put it in a plywood case to make sure safety transportation.

For big dimension of neon sign, we also used foams to fill the glass tubes, then we will put it in a plywood case.

For small size of neon sign, we used sturdy cardboard box outside and foams filled in the glass tubes. You can see in middle of the box, it is supported by a sturdy cylindrical object o prevent the cardboard from sagging to avoid neon sign was broken.

Return Policy:

All products undergo quality checks prior to dispatch, so the likelihood of quality issues is very low. However, should you receive a product with a quality issue, we will send replacement parts free of charge to resolve the problem. If you wish to return the item, please do so within one month of receipt and cover the return postage costs. please contact us via support@neonbest.com. 

Warranty:

Quality warranty: 2 years for glass parts and all electric components.

If damaged during shipping:  if damaged during shipping, we will make new parts and we have video to guide you how to remove and install the parts to the sign, it is easy for everyone, then the sign will work well again, free of charge for all.

If loss in shipping:  if goods lost during shipping, we will make new one and send to you, free of charges.

Affordable repair service: when it out of warranty time, we still support affordable repair service, they are reasonable price.

To Choose a Favorite Backing of Neon Sign:

Option 1: The most common type—metal frame backing,a genuine iron frame welded together with a bake painted finish

Option 2: A genuine iron frame combined with acrylic panels (square and beveled styles), metal frame + Black acrylic panel (outline shape), metal frame + Black acrylic panel ( rectangles shape), 

Option 3: A genuine iron frame combined with UV-printed acrylic panels (square and beveled styles), metal frame + acrylic pane UV print backing

Option 4: A stainless steel can combined with UV-printed acrylic panels, or a stainless steel can combined with acrylic panels without printing,  steel can + PVC panel UV print backing or  steel can + PVC panel backing.